Amazon•3 min read
A-To-Z Guarantee
Definition
Amazon buyer protection program that covers purchases from third-party sellers.
Detailed Explanation
The A-to-Z Guarantee protects customers who purchase items from third-party sellers on Amazon. If a customer receives a product that is damaged, defective, or materially different from what was ordered, they can file a claim under this guarantee. The program ensures buyers can shop with confidence on the Amazon marketplace.
Key Points to Remember
- 1Covers purchases from third-party sellers on Amazon
- 2Protects against damaged, defective, or incorrect items
- 3Customers must first attempt to resolve with seller
- 4Claims must be filed within 90 days of estimated delivery
- 5Amazon investigates and may refund the customer